Returns and Faulty Items
Our crochet products are handmade in small batches and are carefully checked before being sent to you.
All of Nettlestitch products are proudly UKCA compliant.
For hygiene and safety reasons, we cannot accept returns of items that have been used, worn or washed, unless the item is faultyor otherwise covered by your statutory consumer rights.
If you change your mind about an item purchased online, you have a legal right to cancel your order within 14 days of receiving it, subject to the applicable cancellation rules. Any item returned under this rights should be kept in its original condition and returned within the timeframe.
After the applicable return or cancellation period has passed, we cannot accept change - of - mind returns.
This does not effect your statutory rights if a product is faulty, not as described, or otherwise does not meet the requirments of a UK consumer law.
If you believe your Nettlestitch product is faulty, please contact us as soon as possible with details of the issue and where possible photographs where we shall do our upmost to resolve the issue for you.
Please note that evey item is a handmade piece, while all due care is taken to weave in and secure loose ends of yarn, the very nature of chenile may cause an end to appear. If this should happen feel free to snip it off, this will not cause the product to unravel as ends are woven back into the fabric multiple times.
